";s:4:"text";s:22824:" Horrible service and customer service is a crash course in foreign relations. This is not good. The official address for their main head office is listed below. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. Now, I'm being told that they have no idea when the tank will be picked up. I just wish your company had more respect for its customers. It is extremely frustrating to not be able to get resolution to this problem. I paid the amount billed. Brilynn.Johnson@amerigas.com (916) 216-7715. I gave instructions as to where the driver needed to fill the tank. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. AmeriGas abides by the federal requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). It is at 28 %. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. Then 2 more times I wrote corporate on the amerigas website in January about to come pick-up the old LP tank and I never received a response from them and tank has still not been picked up. We cannot wash clothes or use our stove. I can't cook without propane, nor can I heat my trailer. That should be part of the rent process. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. Location & Hours 460 N Gulph Rd King of Prussia, PA 19406 Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about AmeriGas Propane. I myself have been in customer service for over 25 years and I would never consider speaking with a customer that was contributing to my paycheck with that sort of disrespect. BBB Business Profiles are subject to change at any time. Amerigas filled our residential propane tank on 7/30/22. This is unacceptable. We accept all major credit cards: MasterCard, Visa, American Express, and Discover. I have received no customer service from Americas at all. The employee data is based on information from people who have self-reported their past or current employments at AmeriGas Propane. Investor Relationsoatess@ugicorp.com (Sales figure is modelled). It is quite obvious that you do not care. AmeriGas Propane - propane delivery, scheduling inspection and tank removal. R. Davis. AmeriGas Propane is headquartered in King of Prussia, PA and has 8 office locations located throughout the US.See if AmeriGas Propane is hiring near you. If propane costs $2.50 per gallon, using this as an example, natural gas is the cheaper option. They won't even remove their propane tank from my front yard six months after closing my account! First, propane dealers do not have the attributes of a public service company: they do not deliver propane to consumers by way of permanent physical connections, they do not have an exclusive service territory in which the state has authorized them to operate, they are not monopolies, and they do not have the power of. Chat is available Monday-Friday 8:00 a.m. to 6:00 p.m. EST. 2023 AmeriGas Propane, Inc. All Rights Reserved. I then went out to check the tank level. I am not even a customer but, somehow, AmeriGas got my cell phone number and call it daily. Your email address will not be published. The official address for their main head office is listed below. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Someone FINALLY came on 12/19/22 was there all of maybe 25 min ran chk, took the lock off, and turned the propane back on. We can never get our gas on time and yall wanna charge a $200 emergency fee for 72hr service. They never showed up. Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . AmeriGas Propane - overcharging the public. The latest review Propane delivery was posted on Feb 28, 2023. Visit MyAmeriGas.com and select Message Us to chat. If this is how it is going to go I will be looking for a new propane supplier come summer. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. Sign up for a free account. Claim it and get a lot of features. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Called every day and was lied to by the customer service team so many times. Find contact details for 700 million professionals. Avoid Amerigas at all costs! 460 North Gulph Road It took me 5 and a half weeks to get situation fixed so I can finally purchase this home. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. They stated they did not do that type of work anymore. (610) 992-3202, Joe Swope It is at 28 %. Location 0 0 Your company is the absolute worst. Share your photos and videos with others to prove the truth of your words. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. Desired outcome: Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. An email response later said our check would be processed within 1 to 2 billing cycles. What happens when you have 2 vision plans? Where is the corporate office for AmeriGas? We have called numerous times regarding the delivery of propane. No credit card required. Billed me $108 for a service call that never happened. Cost. I would appreciate a call and acknowledgment of this email. I am so disgusted with how I was treated. My name is mike martin I live in St. Louis 1816 pond hill ct nobody get on the phone seems to care at all. Same just happened with my property. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. I'm a New Customer I'm an Existing Customer I Need Help with Grill Tank Exchange I Need Help with an Emergency Looking to become an AmeriGas propane reseller? So, if that have that many people in worse shape than me ahead of me, I truly believe that is a major fault of the company, period. Terrible company. This will surely increase the credibility of your complaint. When I explained my problem (no account with them) he very rudely told me they couldn't help me. We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. Sent to collections due to their non response. Called back and asked for a manager and was told none were available. worst company ever. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. 460 N Gulph Rd, King of Prussia, PA 19406-2815. That was $1.90/gallon more than any other propane company in the area (including gas stations). When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They rip you off for the price of their propane. No check. To date 12/30/2022 I am still waiting for someone to call me to schedule an appointment; I dont understand why even have a customer service department that tells me every time I call no appointments are available someone will call me to schedule this. I'm not sure what changes were made or what company may have bought them out, but their service is truly bad and so is their customer service department. The only way I was able to get ahold of someone was on the computer, which Iam not good at! Director of Industry & Right now, I try not to use anything with propane. But I HATE HATE HATE HATE amerigas. 3 years of deliveries and Amerigas has never delivered by their dates. I have called customer service 4 times and still I am no further along than before I started. Emails found on company website fb@amerigas.com 100% Support 0 0 chris.ransom@amerigas.com 94% sales 0 0 Emails found on 3rd party websites Amerigas Headquarters is in King of Prussia, Pennsylvania. This company is a propane supplier for both businesses and homeowners. (916) 216-7715, Alexandra Spooner I also lease tank and equipment , the regulator failed ,which is also leased. Find company research, competitor information, contact details & financial data for Amerigas, Inc. of King OF Prussia, PA. Get the latest business insights from Dun & Bradstreet. I am not paying for removal of a tank that I have been renting for years! This was an error on Amerigas and I have to suffer due to your error. No response. Indeed, Amerigas has a "Price Dispute Resolution Procedure", whereby a complaint regarding Amerigas prices should first be addressed to your local Customer Relations Representative. Desired outcome: UGI also operates interstate and intrastate transmission and natural gas storage assets in the Marcellus Shale. Please send your truck to service our tank! After logging in you can close it and return to this page. Submit a complaint and get your issue resolved. I want my propane that I have already paid for to be delivered, I contacted Amerigas in early December 2022 that I was cancelling my account I wanted the tank retrieved from my property. and Special Projects, jswope@ugi.comOffice: (610) 796-3463 UGI also owns AvantiGas, Antargaz and Flaga in Europe. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. 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