";s:4:"text";s:23895:"Line ID: @151cbmzs. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Thanks! Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. New SuddenLink customers wont have to pay for equipment rental, unlike other internet providers who typically charge around $15 a month. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. Thanks & Welcome to the Forbes Home Improvement Community! That's when I started getting calls saying I owed money. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. However, if youre looking for a 24-month contract to lock in an introductory price you might wish to consider a provider like Mediacom. Google Maps is a web mapping service developed by Google. Google does maps best. Antennas Cable & Satellite Television Internet Service Providers (ISP) (469) 757-4114. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. Are you moving to a new location? Hey, Tetiana! In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. Additional fees and terms may apply. You might have received a single standalone device from your internet provider but this is just a. in a single unit. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. Moving or just moved? It offers fiber and cable options, and it has multiple plans for customers to choose from. Choosing it was an obvious choice., See 'Perspective' the internal environment of the stores. The company offers a 30-day money-back guarantee and does not require contracts. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." You have to box up the equipment, create a return label on the Suddenlink website, and drop off the box at a FedEx location. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. From 18:01, an overtime fee of half an hour will be charged. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. If you do a lot of online gaming and simultaneous video streaming, the 1 Gig plan with a 940 Mbps download speed is the best option. Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. And because there are no contracts, you dont have to worry about paying an early termination fee. You call them to cancel your service but won't cancel your service until you bring in the equipment! Unsubscribe easily. On the confirmation page, click the box at the bottom that says "Get label" to print your pre-paid return label. Tear off the bottom receipt tab from the prepaid shipping label. I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. Should I rent a router/modem from Suddenlink? Like most people I work from home and this is completely unacceptable. Instead, they billed me for the full month. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. It is easy to make changes and modifications to your plan. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. Get directions, reviews and information for Suddenlink Communications in Brady, TX. Best time to dial 10:45am. Submit a complaint and get your issue resolved. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. They also that they were increasing the speed at no cost to customers then two months my monthy rate for enternet service ONLY is at 70.00 . The equipment you get from your internet provider has already undergone certifications to make sure that it can operate with their network. This site does not include all companies or products available within the market. They then notified me that I will be charged the equipment fee. I started using suddenlink about two years ago. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Find way to . Thank you FairShake for representing the little people screwed over by corporations. Call-back available YES. Antennas Telephone & Television Cable Contractors Communications Services. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. Enter ZIP code or city, state as well. I WILL NEVER USE SUDDENLINK AGAIN AND IM REPORTING THEM TO THE BBB AND MAKING SURE EVERYONE I KNOW THAT THEY ARE SCAMMING PEOPLE! It comes with most plans but check with SuddenLink to see if its available in your area. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. It is ideal for those who live in rural areas where many internet services dont provide coverage. Enjoy reading our tips and recommendations. Save your time and money. I also was told they do not keep tracking of confirmation numbers. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your. For more information about reviews on ConsumerAffairs.com please visit our Enter a location to find a nearby suddenlink stores. By using this website you agree. If we send you a return kit. Unfortunately, Optimum doesnt currently offer seasonal holds. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? Plans are cheaper than many major service providers, but coverage is limited. Its location on this page may change next time you visit. This compensation comes from two main sources. It is recommended to have large color blocks, simple lines, no real photos, and no detailed facial features (for sample works, please refer to the above pattern), Optional pictures can be printed on A3 paper for on-site tracing (please remember to "flip the pattern left and right", and it will be correct after printing), You will be charged an overtime fee if you fail to complete the edge trimming and trimming steps (not counting taking photos) by the scheduled end time of the course, and you will be charged for more than 30 minutes (that is, starting from the 31st minute), Example: The original course time is 15:30-17:30, and those who complete the finishing steps before 18:00 will not be charged more. ", Phone calls suddenly drop, no one called me, no one emailed me back. How Much Does A Home Security System Cost. There is also a $3.50 one-time network enhancement fee. "Well can you enter that somewhere so I'm not charge?" If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. She edited home repair and design content at websites like The Spruce and HomeAdvisor. All around worst providers ever. Get directions. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. Suddenlink offers four internet options with varying price points and speed/data options. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . Bring the real world to your users with customized maps and street view imagery. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. I have worked in the field of IT for many years. disconnection/billing/returning equipment. The introductory rate of forty dollars was the reason. After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. We verified pricing and speeds for service in White Plains, NY. 1 Court Square West, Long Island City, NY 11101. Then I get a call the next day saying I still owed money $89.60 to be exact. . Yes, you do need both a router and a modem. That you could make it resolved in a few days is wonderful. Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. Filters. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. If you rent, you pay more over time, but the monthly costs are low. I want to cancel." You can say "New customer" or press pound. He said he could lower it after I wanted to discontinue the service. Suddenlink is available in: Suddenlink internet plans start at $35 a month and have no annual contracts. Royse City, TX 75189. From Business: Optimum Internet 500 Starting at $59.99/mo. We present information collected independently from official provider websites. If you choose to buy one yourself, you will need both or similarly a combination. During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. All rights reserved. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. Never got to speak to a manager. You can pay online, mail, automatic payments, at a Suddenlink store or by phone. Along with internet and TV options, Suddenlink offers mobile services through its parent company, Altice USA. 1505 S Glenburnie Rd. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Press 1, 2 or 3. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. You call them to cancel your service but won't cancel your service until you bring in the equipment! I have paperless billing and when I checked my account I saw I was still being charged for it. 31 reviews of Suddenlink Communications "They SUCK, poor service. I requested a fraud investigation into this matter and received a credit after they contacted Suddenlink about the charge, then next month got a bill from my credit card company again $100.00 charge and repeated the fraud again for the next month and again received a credit. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours. Can you pause your Optimum internet or television service? 2.5 months later, Suddenlink charged my credit card for $70.41. Television service many years a live customer representative from Suddenlink price you have! Single unit it was an obvious choice., See 'Perspective ' the environment... 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